Refund policy
Return and Refund Policy
At Arthur’s Cards & Collectibles, we believe collectors should know exactly what they’re buying. That’s why the majority of the products we sell are factory sealed, graded, authenticated, or otherwise verified whenever possible. For individually sold collectibles, secondhand sealed products, and items with condition-specific characteristics, we use actual photos whenever appropriate so buyers can evaluate the item before purchasing. However, we understand that certain circumstances may require a return.
Returns
For eligible items, we offer a 14-day return period.
Return requests must be submitted within 14 calendar days of the date your order is delivered.
If your return is approved, the item must be shipped back within 7 calendar days of return approval, unless otherwise stated in the return instructions. The return does not need to be delivered back to us within the original 14-day period.
To be eligible for a return, the item must be in the same condition in which it was received, unused and unopened, with all original packaging, seals, labels, and accessories intact.
To request a return, contact us at support@arthurscardsandcollectibles.com and include your order number, the item you would like to return, and the reason for the return.
If your return is approved, we will provide instructions on how and where to send your package. Items returned without first requesting a return may not be accepted.
For discretionary returns, such as changing your mind after receiving an eligible item, the customer is responsible for return shipping costs.
For discretionary returns, any original shipping charges paid at checkout are non-refundable. If the return results from an error or issue on our part, any applicable original shipping charges will also be refunded.
If a return is required because an item arrived damaged, defective, incorrect, or materially different from the item purchased, Arthur’s Cards & Collectibles will cover the appropriate return shipping costs.
Damaged, Incorrect, or Materially Different Items
Please inspect your order when it arrives.
If an item is damaged, defective, incorrect, or materially differs from its product description or photographs, contact us as soon as possible at support@arthurscardsandcollectibles.com.
Please include your order number and photographs of the item and packaging when possible. We will review the issue and work with you on an appropriate resolution.
Our goal is simple: if there is a genuine problem with something you purchased from Arthur’s, we want the opportunity to make it right.
Factory-Sealed Products
Factory-sealed products may be returned within the 14-day return period only if all original seals and packaging remain completely intact.
This includes, but is not limited to:
- Hobby, retail, blaster, mega, and other factory-sealed trading card boxes
- Individual factory-sealed trading card packs
- Sealed memorabilia and collectible products
- Products protected by manufacturer shrink wrap, stickers, seals, or other tamper-evident packaging
Once a manufacturer's shrink wrap, pack wrapper, sticker, seal, or other tamper-evident closure has been opened, broken, removed, or otherwise compromised, the product is considered opened and is no longer eligible for return.
An individual trading card pack is itself considered a sealed product. Once the pack wrapper has been opened or compromised, it cannot be returned.
Arthur’s Roundup Boxes
Arthur’s Roundup Boxes may be returned within the 14-day return period only if the Arthur’s security seal remains completely intact and the box has not been opened or tampered with.
The seal helps us verify that the contents of the box, including the factory-sealed packs inside, have not been opened, removed, replaced, or otherwise altered.
Once the Arthur’s security seal has been broken, removed, or otherwise compromised, the Roundup Box is considered opened and is no longer eligible for return.
Individual packs removed from or opened within a Roundup Box are also not eligible for return.
Individual and Collectible Items
Sales of individually photographed collectible items are generally final sale.
This includes, but is not limited to:
- Graded trading cards
- Ungraded individual trading cards
- Graded comics and magazines
- Authenticated or autographed memorabilia
- Signed collectibles
- Collectible books and publications
- Other individually photographed, graded, certified, or authenticated collectibles
Collectible values can fluctuate based on market conditions, player or subject performance, collector demand, grading results, scarcity, and other factors. Changes in market value after a purchase are not grounds for a return or refund.
Whenever possible, we provide photographs of the actual collectible being offered for sale so buyers can evaluate the item before purchasing.
This final-sale policy does not apply when an item arrives damaged, is incorrect, or materially differs from the item represented in the listing or photographs. If there is a genuine issue with your purchase, please contact us so we can review it and make it right.
Sale Items and Gift Cards
Sale and clearance items are final sale unless otherwise stated.
Gift cards are non-returnable and non-refundable, except where required by law.
Exchanges
We do not process direct exchanges.
If an eligible item is approved for return, you may return the original item and place a separate order for the item you would like instead.
Refunds
Once an approved return is received, we will inspect the item and notify you whether the refund has been approved.
Approved refunds will be issued to the original payment method within 10 business days.
Your bank, credit card company, or payment provider may require additional time to process and post the refund.
If more than 15 business days have passed since we approved your refund and you have not received it, please contact us at customersupport@arthurscardsandcollectibles.com
Questions
If you are unsure whether an item is eligible for return, please contact us before sending anything back: