FAQs — Arthur’s Cards & Collectibles
Got questions? We’ve got you covered.
This page covers the most common questions about Arthur’s Cards & Collectibles, including our Roundup Box, shipping, subscriptions, product condition, sealed packs, returns, and how our shop works.
We keep things simple: clear product photos, factory-sealed packs when listed, honest descriptions, and collector-first support.
Scroll through the FAQs below, and if you still need help, reach out anytime.
Thanks for riding with us 🤠
General Shop Questions
What is Arthur’s Cards & Collectibles?
Arthur’s Cards & Collectibles is a collector-run online shop built for sports card collectors, trading card fans, and hobby enthusiasts.
We sell sealed card boxes, graded cards, singles, supplies, collectibles, and our monthly Arthur’s Roundup Box.
Built by collectors. Packed with care. No snake oil. 🤠
What types of products do you sell?
We carry a mix of collector-focused products, including:
Factory-sealed card boxes
Graded cards
Raw singles
Trading card supplies
Sports cards
TCG and non-sports cards
Collectibles and hobby items
Arthur’s Roundup Box
Inventory changes often, so new products may be added regularly.
Are the items shown on your website in stock?
Yes. Products listed as available on our website are intended to be in stock and ready to purchase unless marked as sold out, pre-order, or otherwise noted.
Because some items are limited quantity, availability can change quickly.
Do you use stock photos?
For most graded cards, raw cards, collectibles, and unique items, we use photos of the exact item you will receive.
For sealed products, supplies, or items with multiple quantities available, photos may represent the product being sold, but the listing will describe the product and condition type clearly.
Do you sell on other platforms?
Yes. In addition to our website, we may also sell through select marketplaces or social channels.
That said, our website is usually the best place to shop current inventory, Roundup Box releases, product details, and shop updates. Pricing may vary across platforms, and items listed on third-party marketplaces may be priced higher to account for marketplace fees.
How often do you add new products?
New products are added regularly as inventory becomes available.
This may include sealed boxes, graded cards, singles, supplies, Roundup Box extras, and other collector items.
Do you accept offers or negotiate prices?
Some items may have firm pricing, while others may be considered for offers depending on the product, market value, and current availability.
If you’re interested in a specific item, feel free to reach out.
Can I request a specific product?
Yes. If there is a specific box, card, supply item, or collectible you are looking for, you can contact us and we’ll let you know if we’re able to help source it.
We can’t guarantee availability, but we’re always happy to keep an eye out.
Do you buy collections or accept consignments?
Yes, we are open to reviewing collections, graded cards, sealed boxes, and select collectibles for possible purchase or consignment.
If you have cards or collectibles you’re looking to sell, feel free to reach out with photos, a brief description of what you have, and any details you know about condition, grading, years, players, sets, or sealed products.
We review opportunities case by case and are always happy to take a look.
How can I contact Arthur’s Cards & Collectibles?
You can reach us through:
Email: support@arthurscardsandcollectibles.com
Contact Page: Contact Us
Instagram: @arthurscollectibles
We typically respond within 24 hours.
Shipping & Delivery
How much does shipping cost?
Most orders from Arthur’s Cards & Collectibles ship free within the United States.
Some low-cost supply orders may receive a Small-Item Shipping rate at checkout if the order total is under the free shipping threshold.
Shipping rates, if applicable, will be shown before checkout is completed.
Do you offer free shipping?
Yes. Most orders ship free.
For low-cost supply items, free shipping applies when the order total reaches the listed threshold. Orders under that amount may receive a Small-Item Shipping rate at checkout.
When will my order ship?
Most orders ship within 1–2 business days.
Roundup Boxes follow their monthly shipping schedule and typically ship during the first week of the release month.
Pre-order items ship after release, once inventory has arrived and is ready to fulfill.
When do pre-orders ship?
Pre-order items ship on the official release date, once inventory has arrived and is ready to fulfill.
Release dates can occasionally change due to manufacturer or distributor delays. If a release date changes, your order will ship once the product is available.
What happens if I order a pre-order item with other products?
If your order includes both pre-order items and in-stock items, the order may ship together once the pre-order item arrives.
If you would like in-stock items shipped sooner, we recommend placing a separate order for those items.
This helps avoid delays for cards, supplies, sealed boxes, or other products that are already available to ship.
How long does delivery take?
Once shipped, most orders arrive within 3–5 business days, depending on your location and the carrier.
Delivery times are estimates and may be affected by weekends, holidays, weather, carrier delays, or high-volume shipping periods.
What carriers do you use?
We may ship using USPS, UPS, or FedEx, depending on the order, destination, package size, and available service options.
Tracking information will be provided once your order ships.
Will I receive tracking information?
Yes. Once your order ships, you will receive tracking information by email or text, depending on the contact information provided at checkout.
Please allow some time for the carrier to scan and update the tracking after the label is created.
Why hasn’t my tracking updated yet?
Sometimes tracking does not update immediately after a package is dropped off or picked up by the carrier.
This can happen during weekends, holidays, high-volume shipping periods, or when a package misses an initial scan. If tracking has not updated after several business days, contact us and we’ll help look into it.
Do you ship internationally?
At this time, we currently ship within the United States only.
If this changes in the future, we’ll update our shipping information.
How are orders packaged?
Orders are packed with care to help protect your items in transit.
Cards, graded cards, sealed boxes, supplies, and collectibles are packaged based on the item type, size, and condition. We use protective packaging when appropriate to help reduce movement and damage during shipping.
How are graded cards shipped?
Graded cards are packed securely to help protect the slab during transit.
Depending on the order, slabs may be wrapped, cushioned, and shipped in a bubble mailer or box with tracking.
How are sealed boxes shipped?
Sealed boxes are packed carefully to help protect the product packaging during transit.
While we do our best to package items securely, minor outer packaging wear can sometimes occur during shipping, especially with larger or heavier sealed products.
What should I do if my order arrives damaged?
Please contact us as soon as possible with photos of the damaged item, shipping box or mailer, packing materials, and shipping label if visible.
We’ll review the issue and work with you to make it right.
What should I do if my package is delayed or missing?
Start by checking the tracking link for the most recent carrier update.
If there has been no movement for several business days, or if the package appears lost, contact us with your order number and we’ll help review the tracking history and next steps.
Can I combine shipping on multiple orders?
If multiple orders are placed close together and have not shipped yet, we may be able to combine them.
Contact us as soon as possible after placing your orders, and we’ll do our best to help before the orders are packed or labeled.
Roundup Box Questions
What is the Roundup Box?
Arthur’s Roundup Box is a monthly baseball card experience built around factory-sealed packs, collector notes, and a rotating lineup of baseball products from different years, brands, and styles.
Each box is curated by collectors, packed in-house, and built around one goal: giving collectors a fun, fair, and transparent way to rip real packs each month.
No repacks. No searched packs. No snake oil.
What is the Roundup Club?
The Roundup Club is the subscription option for Arthur’s Roundup Box.
To join, choose your box tier and select the Roundup Club purchase option before adding the product to your cart. Subscribers receive discounted pricing and are billed monthly to secure their spot for the next ride.
Subscription orders renew automatically each month unless skipped, paused, or canceled.
Can I buy a Roundup Box without subscribing?
Yes. You can purchase a Roundup Box as a one-time order without subscribing.
Subscribing is optional and simply gives collectors discounted pricing and automatic monthly deliveries.
When will my Roundup Box ship?
Roundup Box order windows run from the 26th through the 25th of each month.
Orders placed by the 25th are included in the next month’s shipment. Orders placed after the 25th begin with the following month’s box.
Boxes ship during the first week of the release month. Once shipped, most boxes arrive within 3–5 business days, depending on your location and carrier transit times.
When do you reveal what packs are in the Roundup Box?
The full pack lineup is revealed roughly two weeks after boxes ship, typically on the second Friday of the month.
This gives subscribers and early purchasers time to receive their boxes and experience the lineup first, while still making the full lineup public after the reveal.
Once the lineup reveal is posted, any remaining boxes are made available as one-time purchases in the Roundup Box Archives, while supplies last.
Why don’t you reveal the lineup before boxes ship?
We hold the lineup reveal until after boxes ship to preserve the opening experience for subscribers and early purchasers.
Many of our riders enjoy not knowing every pack ahead of time, but we also believe in transparency. That’s why every lineup is officially documented and shared publicly after boxes have had time to arrive.
Are the packs in the Roundup Box factory sealed?
Yes — always.
Each month, we source sealed boxes from manufacturers, distributors, reputable dealers, or trusted hobby shops. Packs are pulled from factory-sealed products and included as-is.
No repacks. No resealed packs. No searched packs.
Each Roundup Box is also sealed with an official Arthur’s holographic sticker before shipping. If your seal arrives broken, removed, or tampered with, please contact us right away so we can make it right.
Can I change my Roundup Box subscription tier?
Yes. You can switch between Copper, Silver, and Gold tiers.
Tier changes apply to future shipments and should be made before the monthly cutoff on the 25th if you want the change to apply to the upcoming ride.
Can I skip, pause, or cancel my subscription?
Absolutely.
You can skip a month, pause, or cancel your subscription before your next renewal.
No penalties. No hassle.
What else comes in the Roundup Box?
In addition to factory-sealed baseball packs, every Roundup Box includes:
A physical copy of that month’s Roundup Box Guide Book
A 100-count pack of penny sleeves
A card storage box
A small ballpark-inspired treat, such as sunflower seeds or Bazooka bubble gum
The Guide Book includes pack details, key rookies, popular pulls, and collector notes so you know what to look for while ripping.
How do I join the Roundup Club?
Visit the current Roundup Box product page, choose your tier, and select Roundup Club under the purchase options. Then complete your purchase and that's it.
The system will store your order information and process a recurring order each month on the same date you signed up.
What kind of packs can I expect in the monthly Roundup Box?
Each monthly Roundup Box includes a curated mix of factory-sealed baseball card packs from different years, brands, and product types.
Most Roundup Box lineups so far have included a majority of hobby packs, along with select retail, mega box, chrome, flagship, prospect-focused, throwback, international, or other collector-friendly packs when they fit the ride.
The goal is always the same: variety, value, and a fun ripping experience — not filler.
Pack lineups change each month, and the full lineup is revealed publicly about two weeks after boxes ship.
👉 See past Roundup Box hits and customer pulls
👉 View past lineup reveals and Guide Books
Subscriptions
When will I be charged for my subscription?
Subscription renewals are billed monthly based on your renewal date (same date you made initial purchase or upgraded).
To be included in the upcoming month’s Roundup Box, changes should be made before the monthly cutoff on the 25th at 11:59 PM AZ time.
Can I skip a month?
Yes. You can skip a month before your next renewal if you do not want to receive that month’s box.
Skipping only affects the selected renewal and does not cancel your subscription.
Can I pause my subscription?
Yes. You can pause your subscription if you need to take a break from monthly boxes.
Once paused, your subscription will not renew again until it is reactivated.
Can I change my subscription tier?
Yes. You can switch between available Roundup Box tiers, including Copper, Silver, and Gold.
Tier changes apply to future shipments and should be made before the monthly cutoff if you want the change to apply to the upcoming ride.
Can I cancel my subscription?
Yes. You can cancel your subscription anytime before your next renewal.
There are no cancellation penalties or long-term commitments.
What happens if I subscribe after the 25th?
Orders placed after the monthly cutoff begin with the following month’s Roundup Box.
For example, if the cutoff for the July Ride is 6/25 and you subscribe on 6/26, your first subscription box would be for the next available ride.
How do I manage my subscription?
After subscribing, you can manage your subscription through the customer portal linked in your subscription emails or customer account.
From there, you can update payment details, skip, pause, cancel, or adjust your subscription.
Step-by-Step Guide with Images Here: Managing Your Subscription
How do subscriptions work?
Subscriptions are available through the Roundup Club purchase option on eligible Roundup Box products.
When you subscribe, your selected Roundup Box tier renews automatically each month so your spot is secured for the next ride. You can manage your subscription, skip, pause, cancel, or change tiers before your next renewal.
Do I have to subscribe to buy a Roundup Box?
No. Subscribing is completely optional.
You can purchase a Roundup Box as a one-time order whenever boxes are available. The subscription option is simply for collectors who want automatic monthly deliveries and discounted pricing.
Product Condition & Authenticity
Are your products authentic?
Yes. All products sold by Arthur’s Cards & Collectibles are authentic to the best of our knowledge and are sourced from manufacturers, distributors, reputable dealers, hobby shops, collections, or trusted secondary-market sources.
We do not knowingly sell counterfeit, altered, resealed, or misrepresented products.
Are sealed boxes and packs factory sealed?
If a product is listed as factory sealed, it is sold in its original sealed condition.
For sealed card boxes, hobby boxes, retail boxes, packs, and similar products, we do our best to inspect seals, wrapping, packaging, and product condition before listing and shipping.
Are Roundup Box packs factory sealed?
Yes. Packs included in Arthur’s Roundup Box come from factory-sealed products and are included as factory-sealed packs.
No repacks. No searched packs. No resealed packs.
Are the product photos the exact item I will receive?
For most individual cards, graded cards, collectibles, and unique items, the photos shown are of the exact item you will receive.
For sealed boxes, supplies, and products with multiple quantities available, photos may represent the product being sold, but the item you receive will be the same product and condition type described in the listing.
How do you describe product condition?
We do our best to describe each product clearly and accurately based on what we can see.
For cards and collectibles, we may note visible condition factors such as surface wear, corner wear, edge wear, centering, packaging condition, or other details when relevant. For sealed products, we may note box wear, wrap condition, dents, tears, or other packaging issues when applicable.
Are raw cards guaranteed to grade a certain way?
No. Raw cards are not guaranteed to receive any specific grade from PSA, Beckett, SGC, TAG, or any other grading company.
We may describe a card’s visible condition, but grading is subjective and can be affected by centering, corners, edges, surface, print quality, and other factors that may not be fully visible in photos.
Are graded cards verified?
Graded cards are sold in their original grading company holders and labeled according to the information shown on the slab.
When available, we recommend using the grading company’s certification lookup tool to verify the card, grade, and cert number.
What if a product arrives damaged?
If your order arrives damaged, please contact us as soon as possible with photos of the item, packaging, and shipping box.
We’ll review the issue and work with you to make it right.
Do you sell repacks or mystery packs?
No. We do not sell repacks or searched packs.
The Roundup Box may include an element of surprise before the public lineup reveal, but the packs themselves are factory sealed and the full lineup is documented after boxes ship. The surprise is the monthly lineup experience — not a mystery repack product.
What does “what you see is what you get” mean?
When we say “what you see is what you get,” it means the photos shown are of the actual item being sold.
This is most common for graded cards, raw singles, collectibles, and other one-of-one inventory items where condition and presentation matter.
Returns & Orders
Can I cancel or change my order after placing it?
If you need to cancel or change an order, please contact us as soon as possible.
We’ll do our best to help before the order ships, but once an order has been packed, labeled, or handed off to the carrier, we may not be able to make changes.
Can I update my shipping address after ordering?
If your order has not shipped yet, contact us right away and we’ll do our best to update the shipping address.
Once the package has been handed off to the carrier, we are not always able to reroute or change the delivery address.
Do you accept returns?
Returns may be accepted on eligible items if the product is returned in the same condition it was received.
Sealed products must remain sealed and unopened. Graded cards, raw cards, collectibles, and supplies must be returned in the same condition shown or described in the original listing.
Please contact us before sending anything back so we can review the order and provide next steps.
Are sealed boxes or packs returnable after opening?
No. Once a sealed box, pack, or product has been opened, it cannot be returned.
This helps protect the integrity of sealed products for all collectors.
Can I return a Roundup Box?
Roundup Boxes may only be returned if they are unopened and the Arthur’s holographic seal is still fully intact.
Once the seal has been broken, removed, or tampered with, the box is no longer eligible for return unless there is a verified issue with the order.
What if my order arrives damaged?
If your order arrives damaged, please contact us as soon as possible with photos of:
The damaged item
The shipping box or mailer
Any packing materials
The shipping label, if visible
We’ll review the issue and work with you to make it right.
What if I received the wrong item?
If you believe you received the wrong item, please contact us right away with your order number and photos of what you received.
We’ll review the order and help correct the issue.
What if my package is delayed?
Once an order is handed off to the carrier, tracking updates and delivery timing are controlled by the carrier.
If your package appears delayed, we recommend checking the tracking link first. If there has been no movement for several business days, contact us and we’ll help look into it.
What if my package is marked delivered but I don’t have it?
If tracking shows delivered but you do not have the package, please check around your delivery area, mailbox, front desk, parcel locker, or with neighbors first.
If it still cannot be located, contact us and we’ll help review the tracking details and next steps.
What if my package is lost?
If a package appears to be lost in transit, contact us and we’ll help review the tracking history.
Depending on the situation, we may open a carrier claim, request a missing mail search, or work with you on a replacement or refund when appropriate.
How long do refunds take?
Once a refund is approved and processed, the timing depends on your payment provider or bank.
Most refunds appear within a few business days, but some payment methods may take longer.
How do I contact you about an order issue?
Please reach out with your order number and a brief description of the issue.
Email: support@arthurscardsandcollectibles.com
Contact Page: Contact Us
Instagram: @arthurscollectibles
We typically respond within 24 hours.